Frequently asked questions

Why is there a padlock next to my child's homework?

A padlock next to your child’s work indicates that your parent account hasn’t been activated.

Follow the step-by-step guides below to activate your parent account:

Downloadable PDF guide 
Watch our video guide

If you have already activated your parent account and the lock is still appearing, please reset your password via this link, which should resolve the issue.

Where can I review my child’s transcripts?

You can review transcripts of the work your child has completed on Atom School via the "Track" page. Simply sign in using your registered email address and password, then click on the Track page. Scroll to the table at the bottom of the page to review all recent transcripts.

For a history of work your child has completed in a given subject, you can select the subject tabs on the right-hand side of the page. 

My child has completed a mock test at school, but there’s no transcript. Why is this?

Mock test transcripts can only be reviewed once they’ve been released by your child’s teacher. If you know that your child has completed a mock test but you can’t locate the transcript, we’d recommend reaching out to your child’s teacher directly. Alternatively, you can email the Atom team at support@atomlearning.co.uk, who will be happy to support you.

What is Atom Home and how is it different from Atom School?

Atom Home is the leading 11+ preparation and Key Stage 2 learning platform for children and parents. Atom Home gives students access to over 90,000 practice questions, teacher-written learning resources, and mock tests for ISEB, Atom, CAT4, and grammar school exam preparation. 

Atom School is a free learning platform for teachers to assign homework throughout the academic year.

You can upgrade your child’s free Atom School account to include Atom Home at any time. Follow these instructions to try Atom Home for free.

What is my child’s exam prep plan, and why is it locked?

The exam prep plan is a bespoke, test-specific learning plan available to Atom Home subscribers. The exam prep plan gives your child access to test-specific practice questions, teacher-written help sheets, videos, and unlimited mock tests.

You can unlock your child’s exam prep plan with a free trial of Atom Home.

How can I change my child’s password?

1. Sign in to your Atom Hom account.
2. Select 'go to My Settings.'
   1. If you're already signed in to the platform, select your profile icon on the top right-hand corner, select 'My settings,' and enter your parent password.
3. If you have more than one child on your account, select the child whose password you want to change.
4. Under Student settings, select [Child's name]'s account.
5. Under Login details, input the new password.
6. Select 'Save changes'.

How can I contact Atom?

If you have any questions about your Atom School account, the Atom team will be happy to help. Email them at support@atomlearning.co.uk, or speak to them via their Livechat function Monday-Friday.