Help Centre

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Help Centre

Your subscription

Your subscription

Change your subscription, update your details, or get technical support.

Managing your subscription

How to upgrade your child's subscription

How can I add a second child to my account?

How can I register my child for a live lesson?

How to link your child's tutor to your Atom account

How to downgrade your child's subscription

How do I link my child's Atom School and Atom Home account?

How can I change my child’s username or password?

How can I end my trial period early and start my subscription?

How do I cancel/unsubscribe?

How do I refer a friend?

How do I get a receipt for payments?

How do I resubscribe to Atom Home?

How do I unlink my child's Atom Home profile?

How do I track my child's progress?

How do I add another parent or email to my account?

How do I know what subscription I have?

How to update your payment information

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Technical support

How can I contact Atom?

Why is my child seeing symbols instead of words?

I'm seeing "Maths Processing Error" what should I do?

I can't login, what should I do?

Why am I unable to play a video in the Lesson Library?

Does Atom work on iPads and mobile devices?

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Behind the scenes

How does Atom's adaptive technology work?

How to interpret your child’s performance on Atom