If you are using a monthly subscription plan, you can switch your package at any time. If you would like to switch your child's package, please click here to watch a short video.
If you are using an annual subscription plan, you can upgrade your subscription at any time. It is not currently possible to upgrade from your Parent Portal, so you will need to email us at support@atomlearning.co.uk. a member of the Customer Success Team will support you with this.
Our annual packages are non-cancellable and non-refundable. It is not possible to downgrade your subscription within your annual billing period. However, you can still schedule a downgrade of your next billing date. Please get in touch with us so that a member of the team can assist with this.
If you would like any support with selecting the most suitable subscription package for your child, you can email us at support@atomlearning.co.uk or call us on 020 3973 9226. A member of the Customer Success Team can then offer advice on the best package for your child, based on their individual learning needs and goals. You can click here to view the different subscription packages available.