Help Centre
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Frequently Asked Questions
Welcome to Atom Home
Starting your subscription: FAQs
Atom Home introductory webinars
Frequently Asked Questions
Your child's learning on Atom Home
Managing your subscription
Preparing for senior school
Technical FAQs
How to guides
How to use Atom Home's features
Preparing for entrance exams on Atom Home
11+ FAQs
11+ scoring FAQs
Developing skills for 11+
11+ resources
CAT4 exam FAQs
Other entrance exams
Second stage exams & interview preparation
Exam Preparation Webinars
Parent Resources
Parent Webinars
Downloadable Resources
Year 3 Resources
Year 4 Resources
Year 5 Resources
Year 6 Resources
Whatsapp Groups
School-Specific Advice
Independent Schools
Berkshire Grammar Schools & Slough Consortium Schools
Bexley Grammar Schools
Birmingham Grammar Schools Consortium
Buckinghamshire Grammar Schools
Consortium of Selective Schools in Essex (CSSE)
Dorset Grammar Schools Consortium
Gloucestershire Grammar Schools Consortium
Greater London Grammar Schools
Lancashire Grammar Schools
Lincolnshire Consortium of Grammar Schools
Medway Grammar Schools Consortium
North West Grammar Schools
Shropshire, Walsall and Wolverhampton Grammar Schools
South West Hertfordshire Consortium
Sutton Selective Eligibility Test
The Kent Test
Trafford Grammar Schools Consortium
Warwickshire Consortium
Wiltshire Grammar Schools
Yorkshire Grammar Schools
My school is using Atom School
I'm a teacher: Getting started on Atom School
Account administration
Differentiation
Activities
Data insights
Mock tests
I'm a parent using Atom School: Getting Started
I'm a parent using Atom School: Parent Portal
I'm a parent using Atom School: My child's results
I'm a parent using Atom School: Atom Home
I'm a Tutor
Getting started
Navigating the Tutor Portal
Educational Advice
Atom Tuition
Back to home
Help Centre
Frequently Asked Questions
Welcome to Atom Home
Starting your subscription: FAQs
Atom Home introductory webinars
Frequently Asked Questions
Your child's learning on Atom Home
Managing your subscription
Preparing for senior school
Technical FAQs
How to guides
How to use Atom Home's features
Preparing for entrance exams on Atom Home
11+ FAQs
11+ scoring FAQs
Developing skills for 11+
11+ resources
CAT4 exam FAQs
Other entrance exams
Second stage exams & interview preparation
Exam Preparation Webinars
Parent Resources
Parent Webinars
Downloadable Resources
Year 3 Resources
Year 4 Resources
Year 5 Resources
Year 6 Resources
Whatsapp Groups
School-Specific Advice
Independent Schools
Berkshire Grammar Schools & Slough Consortium Schools
Bexley Grammar Schools
Birmingham Grammar Schools Consortium
Buckinghamshire Grammar Schools
Consortium of Selective Schools in Essex (CSSE)
Dorset Grammar Schools Consortium
Gloucestershire Grammar Schools Consortium
Greater London Grammar Schools
Lancashire Grammar Schools
Lincolnshire Consortium of Grammar Schools
Medway Grammar Schools Consortium
North West Grammar Schools
Shropshire, Walsall and Wolverhampton Grammar Schools
South West Hertfordshire Consortium
Sutton Selective Eligibility Test
The Kent Test
Trafford Grammar Schools Consortium
Warwickshire Consortium
Wiltshire Grammar Schools
Yorkshire Grammar Schools
My school is using Atom School
I'm a teacher: Getting started on Atom School
Account administration
Differentiation
Activities
Data insights
Mock tests
I'm a parent using Atom School: Getting Started
I'm a parent using Atom School: Parent Portal
I'm a parent using Atom School: My child's results
I'm a parent using Atom School: Atom Home
I'm a Tutor
Getting started
Navigating the Tutor Portal
Educational Advice
Atom Tuition
Frequently Asked Questions
Answers to questions relating to the platform for existing users.
Your child's learning on Atom Home
How does Atom's adaptive technology work?
How can Atom Home support with SEND?
What is a suggested practice?
What are 'test' and 'tutor' modes in custom practices?
How is time spent calculated?
Do I have to sit with my child while they are using the platform?
Do I need to move my child's year group up for them to see harder questions?
Where can I find Mini Test results?
I want to set my child a custom practice, but can't find the topic I'm looking for.
Can my child pause an activity and come back to it later?
My child is in Year 7, why can I only see Custom Practice activities up to Year 6?
Do you offer 1:1 Tuition?
What are coins and how can my child earn them?
Can I change my child's correct question targets?
How can I measure my child's progress on Atom Home?
How much time should my child spend on Atom each week?
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Managing your subscription
How to upgrade your child's subscription
How can I add a second child to my account?
How can I register my child for a Live Lesson?
How to link your child's tutor to your Atom account
How to downgrade your child's subscription
How do I link my child's Atom School and Atom Home account?
How can I change my child’s username or password?
How can I end my trial period early and start my subscription?
How do I cancel/unsubscribe?
How do I refer a friend?
How do I get a receipt for payments?
How can I contact Atom?
How do I resubscribe to Atom Home?
How do I unlink my child's Atom Home profile?
How do I log in to the Parent Portal?
How do I add another parent or email to my account?
How do I know what subscription I have?
How can I change my payment details?
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Preparing for senior school
How to Prepare for Year 6 SATs
What is a Scaled Score in SATs?
How to unlock the most challenging content on Atom
Focus areas ahead of the Key Stage 3 transition
Key Stage 3 Maths - Year 6 extension topics
Preparing for Year 7 with Atom Home
See more
Technical FAQs
Why is my child seeing symbols instead of words?
I'm seeing "Maths Processing Error" what should I do?
I can't login, what should I do?
Why am I unable to play a video in the Lesson Library?
Does Atom work on iPads and mobile devices?
See more